Refund Policy

In short

We want you happy with what you took home. If something's wrong, email us with your order number and we'll make it right. Some categories have rules of their own — listed below.

Honey & food products

• Unopened jars: refundable or exchangeable within 30 days of purchase.
• Opened jars: refundable only if the product is defective or arrived damaged.
• Damaged in shipping: photo to us within 7 days of delivery and we'll replace or refund.

Body Velvet & personal care

• Unopened: refundable within 30 days.
• Opened: defective only.

Subscriptions

• Cancel any time before the next renewal — we won't charge you again.
• If a renewal already shipped, that shipment is non-refundable unless damaged.
• To cancel: reply to your renewal email or call us at (410) 923-9800.

Plants, perennials & hydro greens

• Plants are live goods. Care after purchase is on you.
• If a plant fails within 14 days of purchase, bring it back with the receipt — we'll work with you.
• Hydroponic greens: defective/spoiled only, photo within 48 hours.

Bees & beekeeping supplies

• Live bees and queens: inspect on pickup. Replacements handled case-by-case at pickup, not after.
• Unopened equipment: refundable within 30 days with receipt.
• Used or assembled equipment: non-refundable.

How to request a refund

Call (410) 923-9800 or come by the garden center. Have your Square order number ready. Refunds go back to the original payment method and usually post within 5–10 business days.

Order errors & shipping problems

Wrong item, missing item, or never arrived? Contact us within 14 days of the delivery date and we'll fix it.

Contact

Honeysmith Bees & Gardens
1241 Generals Highway, Crownsville, MD 21032
(410) 923-9800
info@honeysmithbees.com